How To Get A Facebook Account Representative

November 27, 2019 Chris Root

Updated: June 2020

Practice you have an agile Facebook ads account and need support related to ads or your Facebook page? If so, yous're in the right place!

Facebook Advertising is becoming more than and more than complex as a constant stream of new advertizing features comes down the pipe. Whether it'south A/B Split Testing, Dynamic Ads, or LTV Custom Audiences, the amount of knowledge needed to run a successful Facebook Ads campaign (and stay ahead of your competition) seems to abound by the day.

At present more than ever it is crucial for marketers to exist able to contact Facebook'south support team when they need a footling help.

Whether information technology'south a problem with advertizement delivery, billing updates, pixel issues, or countless other day-to-twenty-four hours items, Facebook'southward support channels tin can help you resolve bug apace and efficiently, saving you time, resource and more than a few headaches.

Though information technology seems like getting support should exist easy, it'southward a question we get all the time: "How practise I get in touch with Facebook?" Many marketers we talk to are surprised that there is a way to 'talk' to Facebook at all.

And so we put together this footstep-by-footstep guide detailing how to contact Facebook back up. Bookmark information technology and keep it handy considering there volition come a twenty-four hour period that you demand information technology – and fast.

Starting time things first:

In social club to contact Facebook Ads Support, you demand to have an active ad account that has had ad spend billed to the account.

If you don't have an active advertizing account, start here:

Log in to Facebook using your personal login
Go to https://business.facebook.com/
Click Create Account.
Enter a name for your business organisation, select the primary Folio, and enter your name and work email address.
Move through the rest of the on-boarding period by entering the rest of the required fields.
Once the setup is consummate, go to https://business.facebook.com/settings/ad-accounts
Open a new tab and become to https://www.facebook.com/ads/manager/accounts/.
Copy the ID listed (volition be a viii or 16 digit number)
Become dorsum to the Business Manager Settings tab and click "Add together New Ad Accounts" in the top correct, so select "Claim an Advertisement Account."
Paste the account ID and click "Claim Ad Account"

The next step is to run some ads and have some ad spend billed to your account. And so you can proceed with the steps beneath.

If you lot already have an advertizement account, offset hither:

Go to https://www.facebook.com/business/assist.

Hither'south what you should come across:

Curl downwards and locate the 'Still Demand Help?' section where it says 'Contact our support squad' and click either the Chat or Electronic mail push button. Run across below for the Chat button.

So, what types of questions can yous ask Facebook Ads Support?

They break downwards into the post-obit categories:

Policy & Account Security
- My advert business relationship was disabled
- There's unknown activeness on my ad business relationship
- My ads were disapproved
- My ads are pending review
- Use text in my ad images
- View page names immune on Facebook
- My page was hacked
- Get a custom username
Billing & Payments
- When I pay for ads
- Change my spending limit
- Change my billing threshold
- My advertisement business relationship was double charged
- View my payment history
- Download an invoice
- My ad payment failed
- Manage my payment method
- Manually pay for ads (monthly invoicing)
Concern Pages
- Create a custom username
- Change my Page'due south name
- Request a gray badge for my Page
- Merge two Pages
- Manage roles for my Page
- Add an Instagram account to my Page
- Promote my Folio
- My additional postal service is unavailable
Advertizement Management Tools
- My advertizing account was disabled
- Requite someone access to my ad account
- Edit ads in the updated Ads Manager
- Switch between advertising account
- Manage my settings, people, and avails (Business concern Manager)
- Business Managing director roles
Ads
- Edit my entrada, ad set, or advertisement
- Turn an ad on or off
- Manage boosted posts
- My boost is unavailable
- My ads were disapproved
- My ads are pending review
- My ads aren't performing well
- Use text in my ad images
- View video and image specifications
- Use a custom or lookalike audition
Measure out & Improve Results
- Measure my boosted posts
- View my results in Ads Manager
- Improve my pixel's performance
- Use Facebook Pixel Helper
- Employ a pixel with my third party website
- I can't encounter data for my ads
- My ad metrics don't add together up (pun intended!)
- My ad reports don't friction match upwardly with third party reporting tools

Even if you don't see your specific issue referenced above, choice the category closest and the Facebook support reps can generally steer y'all in the right direction.

Nosotros hope this guide helps y'all become your technical Facebook Ads questions answered quickly. If you lot've reached out to Facebook Support in the by and they've solved your trouble we'd love to hear near information technology in the comments beneath!

Update Nov 2019

Nosotros received a response from Facebook (conversation back up ironically) about why sure users have admission to live chat and others don't. Unfortunately information technology does not help clear upward the issue just we've copied their answer beneath: